FAQ's

Natures Superfood

Sano Puros FAQs

If you have any questions we haven't covered here, please don't hesitate to reach out!

Sano Puro

What is Sano Puro's mission?

At Sano Puro, our mission is to provide the purest, most authentic health supplements while debunking myths and offering accurate, science-backed information. We are committed to delivering high-quality, environmentally conscious, and community-driven products. Read More..

Are your products environmentally friendly?

Yes, we prioritize sustainability in all our sourcing and production processes. Our Irish Sea Moss is cut from the stem allowing the regeneration of the moss, we also use sustainable methods to ensure environmental preservation.

What makes Sano Puro different from other supplement brands?

Sano Puro stands out due to our commitment to purity, quality, community, and education. We ensure our products are made from the finest ingredients, and we aim to educate our customers with accurate, science-backed information about our supplements.

Do you support any community initiatives?

Absolutely! One of our main goals as a brand is to foster a community where everyone benefits. We repurpose our waste sea moss into plant fertilizer, which we donate to local allotments, schools, and garden centres, supporting local agriculture and education.

How do you ensure the quality of your supplements?

We ensure the highest quality by sourcing our ingredients from trusted suppliers and employing rigorous testing procedures to guarantee purity, potency, and safety. All our products are manufactured in facilities that adhere to Good Manufacturing Practices (GMP). Additionally, we purchase our sea moss directly from a family-run farm that has been operating for four generations.

Are your products organic?

Yes, we prioritize organic ingredients to ensure our products are free from harmful pesticides and chemicals. Our Irish Sea Moss, for example, is hand-harvested from the pristine waters of Ireland.

How do you educate your customers?

We provide detailed information about our products on our website, including their benefits and usage instructions. We also publish articles, guides, and videos on health topics and host webinars with experts in the field.

Do you offer any loyalty programs?

This is something we are currently working on in the background! Stay Tuned.

What initiatives do you have for sustainability?

We support sustainable harvesting practices, and partner with organizations focused on environmental conservation. Our goal is to minimize our ecological footprint while providing high-quality supplements.

Sea Moss

What is Irish Sea Moss?

Irish Sea Moss is a type of red algae scientifically known as Chondrus Crispus. It's rich in vitamins, minerals, and other nutrients that support overall health.

What are the benefits of using Sano Puro Irish Sea Moss Drops?

Our Irish Sea Moss Drops support thyroid function, boost energy levels, improve digestion, enhance immune health, and promote healthy skin and hair, and so much more. Checkout our science page for more information!

How do I use the Irish Sea Moss Drops?

You can take our Irish Sea Moss Drops directly or add them to your smoothies, juices, teas, soups, or other beverages and foods.

Are your products vegan and gluten-free?

Yes, all Sano Puro products are vegan and gluten-free, ensuring they fit into a variety of dietary lifestyles.

How should I store my Irish Sea Moss Drops?

Store your Irish Sea Moss Drops in a cool, dry place away from direct sunlight to maintain their potency and freshness, make sure to shake well before each use.

Can I use Irish Sea Moss Drops if I have a medical condition?

While our products are made from natural ingredients, we recommend consulting with a healthcare professional before starting any new supplement, especially if you have a medical condition or are taking other medications.

What is the concentration of your Irish Sea Moss Drops?

Our Irish Sea Moss Drops are highly concentrated with a strength of 30,000mg per 30ml bottle, providing a powerful dose of nutrients.

Can children use Irish Sea Moss Drops?

While our products are natural and generally safe, we do not recommend giving our product to children. However, feel free to consulting with a paediatrician before giving Irish Sea Moss Drops to children.

Are there any allergens in your Irish Sea Moss Drops?

Our Irish Sea Moss Drops are free from common allergens like gluten, dairy, soy, and nuts. However, they are processed in facilities that may handle these allergens. Always check the product label and consult with a healthcare professional if you have concerns.

How do I know if I need Irish Sea Moss Drops?

If you're looking to support your thyroid function, boost your immune system, improve your digestion, or enhance your skin and hair health, Irish Sea Moss Drops could be beneficial. Consult with a healthcare professional to see if they are right for you.

Can I take Irish Sea Moss Drops with other supplements?

Yes, Irish Sea Moss Drops can be taken with other supplements. However, it's always a good idea to consult with a healthcare professional to ensure there are no interactions.

How long does it take to see results from using Irish Sea Moss Drops?

Results can vary based on individual health conditions and consistency of use. Some people notice benefits within a few days, while for others it may take longer.

What is the shelf life of Irish Sea Moss Drops?

Our Irish Sea Moss Drops have a shelf life of approximately two years when stored properly in a cool, dry place away from direct sunlight.

What do you do with your wasted sea moss?

We create an eco-friendly fertilizer from our wasted sea moss, which we donate to local allotments, garden centres, and other community gardening projects. This helps support sustainable practices and enriches the soil for local growers.

Customer Service

How can I contact Sano Puro customer service?

You can reach our customer service team via email at sanopurohelp@outlook.com or please fil in our contact from in our footer.

What is your return policy?

We offer a 100% money-back guarantee if there is any issues with the product. Please contact our customer service team within 30 days of receiving your order to initiate a return or checkout our Returns policy.

Do you offer international shipping?

Yes, we ship our products internationally. Shipping fees and delivery times may vary based on your location.

How long will it take to receive my order?

We pride ourself on shipping all orders within the next business day!

Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email to monitor your delivery status.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express) and PayPal.

How can I update my shipping address?

If you need to update your shipping address, please contact our customer service team as soon as possible. If your order has not yet been processed, we will be happy to update the address for you.

Can I subscribe to receive products regularly?

Yes, we offer subscription options for our products so you can receive regular shipments without having to reorder each time. You can customize your delivery schedule based on your needs.

What should I do if my product arrives damaged?

If your product arrives damaged, please contact our customer service team immediately with your order number and photos of the damage. We will arrange a replacement or refund for you.

Are there any side effects to using Irish Sea Moss Drops?

Irish Sea Moss Drops are made from natural ingredients and are generally safe for most people. However, if you experience any adverse effects, stop using the product and consult with a healthcare professional.

What should I do if I receive the wrong product?

If you receive the wrong product, please contact our customer service team immediately with your order number and a photo of the incorrect item. We will arrange for the correct product to be sent to you as soon as possible.

Can I cancel or modify my order after it's been placed?

If you need to cancel or modify your order, please contact us as soon as possible. If your order has not yet been processed, we will do our best to accommodate your request.

What do I do if I haven't received my order?

If you haven't received your order within the expected delivery time, please contact our customer service team with your order number, and we will investigate the issue and provide an update.

How can I leave a review for your product?

We appreciate your feedback! You can leave a review on our website or the platform where you purchased the product, such as Amazon or another online retailer.

Can I change my subscription settings?

Yes, you can log into your account on our website to manage your subscription settings, including adjusting the delivery frequency or pausing your subscription. If you need assistance, our customer service team is here to help.

What if I'm allergic to an ingredient in your product?

If you have a known allergy to any ingredient in our product, we advise against using it. Please consult with your healthcare provider before trying any new supplement.